At The Blue Luna, we want you to feel confident when shopping with us. Please review the following information regarding order processing, shipping, returns, exchanges, and refunds before placing your order.

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Shipping Policy

Order Processing

Orders are processed as quickly as possible after payment has been successfully received.

Processing times may vary depending on product availability, order volume, handmade or customized items, holidays, and other circumstances.

Please note that processing time is separate from the shipping carrier's estimated delivery time.

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Shipping Rates

The Blue Luna offers flat-rate shipping on eligible orders. Your applicable shipping charge will be displayed during checkout before your purchase is completed.

Additional shipping charges may apply to certain destinations, international orders, oversized packages, or products requiring special handling.

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Shipping Destinations

We ship eligible products throughout the United States and may offer international shipping for select merchandise.

Not every product available through The Blue Luna can be shipped to every destination.

Stun guns, pepper spray, knives, and certain other personal safety or self-defense products may be restricted or prohibited in specific states, municipalities, countries, or other jurisdictions.

The Blue Luna reserves the right to cancel or modify an order when a product cannot legally or reasonably be shipped to the customer's destination.

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Self-Defense Product Shipping Restrictions

Customers are responsible for understanding the laws and regulations that apply to the purchase, possession, and delivery of self-defense products in their location.

By ordering a regulated or restricted product, you confirm that you are legally permitted to purchase and possess that product and meet any applicable age requirements.

The availability of a product on our website does not guarantee that it can legally be shipped to your location.

If we determine that an item cannot be shipped to the address provided, the affected item or order may be canceled and refunded as appropriate.

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International Shipping

International shipping may be available for eligible products. However, many countries restrict or prohibit the importation of pepper spray, stun guns, knives, and other self-defense products.

International customers are responsible for confirming that the products they order can legally be imported into their destination country.

Customers are also responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

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Tracking Your Order

When tracking is available, customers will receive shipping confirmation and tracking information using the email address provided at checkout.

Please allow time for tracking information to update after your package has been accepted by the shipping carrier.

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Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

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Lost, Delayed or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery delays may occur due to weather, holidays, carrier disruptions, customs processing, or other circumstances outside our control.

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and the delivery location before contacting us.

We will make reasonable efforts to assist customers with shipping concerns, but The Blue Luna cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

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Returns & Refunds

We want you to be happy with your purchase. Eligibility for returns, refunds, or exchanges depends on the type and condition of the product purchased.

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Return Eligibility

To request a return, please contact The Blue Luna promptly after receiving your order.

To be eligible for consideration, merchandise generally must be:

• Unused

• Unworn

• Unopened when applicable

• In its original condition

• In its original packaging when applicable

• Accompanied by proof of purchase

Please contact us before returning any merchandise. Products returned without prior authorization may not be accepted.

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Non-Returnable Items

For safety, hygiene, customization, or legal reasons, certain products may be considered final sale or otherwise ineligible for return.

These may include:

• Used or activated self-defense products

• Opened pepper spray or similar safety products

• Used stun guns or electronic safety devices

• Certain knives or restricted products

• Personalized or customized merchandise

• Made-to-order products

• Items damaged through misuse

• Clearance or final-sale merchandise when identified as such

Any additional product-specific return restrictions will be stated on the applicable product listing when appropriate.

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Handmade Products

Many products offered by The Blue Luna are handmade. Slight variations in color, placement, pattern, texture, or appearance are part of the handmade nature of these products and are not necessarily considered defects.

Customized or personalized products may not be eligible for return unless they arrive damaged, defective, or materially different from what was ordered.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible.

Include:

• Your name

• Order number

• Description of the issue

• Clear photographs of the product and packaging when applicable

We will review the situation and work with you toward an appropriate resolution.

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Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Financial institutions and payment providers may require additional processing time before the refund appears in your account.

Original shipping charges and return shipping costs may be non-refundable unless the return resulted from an error by The Blue Luna or as otherwise required by law.

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Exchanges

If you would like to exchange an eligible product, please contact us before sending the item back.

Exchanges are subject to product availability. If the requested replacement is unavailable, another resolution may be offered.

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Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests, but orders that have already been processed, customized, packaged, or shipped may not be eligible for cancellation.

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Sale & Promotional Items

Items purchased during a sale or promotion are subject to the same general policy unless the product is specifically identified as Final Sale at the time of purchase.

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Questions About Your Order?

We're happy to help with questions regarding shipping, returns, damaged products, or your order.

The Blue Luna
Boswell, PA 15531

Phone: (814) 233-7396
Email: theblueluna53@gmail.com

Website: https://www.theblueluna.com/

Protection. Confidence. You. ♡